FAQs
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Shipping Policy
If your package is a canvas panel or Ampersand Gessobord only, your package will be shipped via USPS Priority Mail. If your order contains a canvas painting, your package will be shipped in a box via USPS Ground Advantage. If your order is of the “Nintendo Tea Time” print, your package will be shipped in a rigid tube via USPS Ground Advantage. If your package consists only of stickers, prints (this does not include the “Nintendo Tea Time” print), mini paintings, or a combination of the three, your package will be shipped in a rigid mailer.
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How do I get free shipping?
You can get free shipping on orders $75 and higher! However, you MUST use discount code “FREESHIPPING” at the check out page. If you do not use this discount code when your order is applicable and your order goes through, I cannot refund your order for free shipping.
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I'd like to commission a painting. How can I do so?
Please see my commission page here and I will send you an email shortly after the inquiry is received.
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When will my order be sent out?
Please allow 1 - 2 weeks for me to process your order.
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My shipping address is wrong, can I change this?
If you find that the shipping address you’ve listed on your order is incorrect, please send me an email at mina.bolducart@gmail.com as soon as possible so that I may be able to change your address before I ship your package. Once I ship the package, I unfortunately will not be able to change the shipping address.
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Do you ship internationally?
I currently ship domestic and to Canada only. According to the USPS website, normal delivery time for USPS Priority Mail domestic shipping is 1 - 3 business days and normal delivery time for USPS Priority Mail shipping to Canada is 6 - 10 business days. It is difficult to guarantee delivery windows but I will try my best to abide by the above processes.